Frequently Asked Questions

Payment

I have not received a confirmation yet, is my order received correctly?

If you have not received a confirmation of your order, we kindly request you to contact our customer service. It can take a maximum of 30 minutes before you receive the confirmation.

If that is the case, orders are implemented on the same day. If you have not received confirmation of shipment the next day, please contact our customer service.

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Which payment methods are there at Body & Fit?

At Body & Fit we have many different payment methods.

View our payment methods.

I have a question about my payment – Bank Transfer

We use Buckaroo, you can not transfer the payment directly to Body & Fit

How long does a payment via the option 'Bank transfer' take?

When you opt for the ‘Bank transfer’ payment method it can take 2-3 working days before the payment is received.

Please note, no transfers occur on weekends. These payments are processed on Monday and Tuesday.

Wondering whether the transfer has been completed successfully? Please send us proof of payment. The proof of payment must include the following information:

  • Account number that the amount has been debited from
  • Name of account holder
  • Date of debiting
  • Amount
I have a question about my payment – PayPal

A deferred bank payment is not implemented immediately, but takes 6 to 10 working days to be completed. The recipient sees that the payment has been initiated, but only receives the money after complete processing.

The payment consists of 2 payment orders:

1. Your bank transfers the desired amount to PayPal and the money is deposited to your PayPal balance.

2. PayPal transfers the money from your PayPal account to the seller.

Payment order 1 must be completed first, before payment order 2 can commence. This process can take 6 to 10 working days.

Why is a deferred bank payment sent?

  • Your bank account has been confirmed, but this is your first payment using your bank account.
  • Your bank account has been confirmed, but your PayPal balance is overdrawn or you had a negative balance.
  • Our internal security system determines that the payment is sent as a deferred bank payment.

Promotions

When do I receive a gift with my order?

You can select a gift with orders starting from £35

Place an order over £60 and receive even more gifts!

Look here to see which gifts are currently available.

Esqueci-me de escolher as minhas ofertas grátis!

If you have not selected the gifts during the completion of your order, it is advised to immediately contact our customer service after placing your order. We will then check whether this can still be added at that moment. Unfortunately, this is no longer possible if your order has already been packed or sent.

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How do I get a discount code?

Getting a discount code at Body & Fit is very easy and makes placing an order even more fun! Make sure you follow us! We always inform you when we issue a discount code.

Ordering

How do I place an order at Body & Fit?

Ordering at Body & Fit is very simple! When you have made a choice and know which products you want to order, simply add them to the shopping cart by pressing the order button. After you have pressed the order button, at the upper right side of the screen you will see the product that has been added to your shopping cart. Then, you can open the cart and complete the order by following the steps in the order process. If you need assistance or product advice we are more than happy to help you! You can contact our Customer Service via e-mail, WhatsApp, chat or telephone.

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Please note: after you have placed an order, you will receive a confirmation e-mail. Check the order and address details carefully. If something is incorrect, please contact our customer service as soon as possible by telephone or via the chat.

Is it possible to make a business order?

We also have a wholesale website, specially for gyms and companies! As a gym or company you can purchase products via this site at reduced prices. Click here or register for a wholesale account.

For questions about wholesale please send an e-mail to [email protected] or contact our customer service.

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Please note: only companies related to the sports nutrition industry such as gyms and sports nutrition stores can register (we do not supply to websites focusing on supplements). All requests are checked against the details listed with the Chamber of Commerce. Once we have received the request we will process this as quickly as possible.

My products are still in the shopping cart, has my order been received properly?

It is possible that due to an error your products are still listed in your shopping cart after you have placed your order. We advise you to contact our customer service if  you have no received this e-mail after a few hours. Often, the order will still be processed correctly.

Once the order is packed and shipped, you will receive a confirmation e-mail with a Track & Trace. We would advise you to contact our customer service if you have not received this e-mail after a few hours.

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I still have not received a confirmation of my order, what should I do now?

There could be different reasons for this. Have you checked the spam folder of your e-mail? If you cannot find the confirmation e-mail, please contact our customer service so we can investigate it for you.

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I get an error code during the order, what should I do now?

Oops, that is unfortunate. An error code may be caused by a number of things. Please contact our customer service to see what the problem is.

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When do I pay shipping costs?

Check our page about shipping costs.

How long does a shipment take and what are the shipping costs?

Check our page about delivery time and shipping costs.

The product I want is not in stock, what should I do?

Do you have a stock question about a certain product, flavour or variation? Then we advise you to contact our customer service. Customer service can have a look for you to see if it is already clear when this product will be available again.

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I have received an e-mail that a product is not in stock and my order cannot be shipped, what should I do now?

Despite careful stock management it can happen that a product is not in stock. If this is the case you will receive an e-mail that unfortunately your order cannot be shipped the following working day.

To solve this for you, we will contact you as quickly as possible the next working day. Obviously, you can also contact customer service to discuss this.

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Is it possible to change my order after it has been placed?

Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order. However within a 30 - 60 minute time frame we can cancel your complete order. In that case we refund your money the same (working) day and you can place a new order.

If you have any questions, you can always contact us by telephone or start a chat.

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Is it possible to cancel my order?

Within a 30 - 60 minute time frame we can cancel your complete order. In that case we refund your money the same (working) day. It is not possible to cancel your order after this time frame, because your order has been packed and is in the shipping process. In that case the order will be sent to you.

If you have any questions, you can always contact us by telephone or start a chat.

View our opening hours and contact options

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