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About promotions
When do I receive a gift with my order?
I forgot to select my gifts! What should I do now?
How do I get a discount code?
I have been invited to write a review about one of your products. How does this work?
When do I receive a gift with my order?
- You can choose a gift with an order over £35
- Place an order over £60 and receive even more gifts!
Look here to see which gifts are currently available.
I forgot to select my free gifts!
If you’ve not selected your gift(s) during the completion of your order, please contact our customer service immediately and we’ll check whether they can still be added. Unfortunately, this isn’t possible if your order has already been packed or sent.
View our opening hours and contact options here.
How do I get a discount code?
Getting one of our discount codes is simple and makes placing an order even more fun! Make sure you follow us so you’re always the first to hear when we issue discount codes!
You can get them in the following ways:
• Subscribe to our newsletter, packed every week with promotions, special offers and other interesting discounts.
• Follow us on Facebook, Twitter and Instagram, where we regularly feature discount codes that you can redeem on the website.
• As a registered customer, when you place an order with us, we invite you to place a review of your purchase. Once your review is approved, you’ll receive a discount code by email.
I have been invited to write a review about one of your products. How does this work?
The reviews alongside our products are written by our customers and assist us in improving our products and service. They also help other customers who are also interested in the product
When a customer submits a review, we have to check that it doesn’t break certain rules and regulation. The example below details some of the claims and statements we’re not allowed to publish:
In connection to claim legislation and the control of this by the Netherlands Food and Consumer Product Safety Authority, it is no longer permitted to place health claims and/or medical claims, concerning B&F products on our site. Reviews such as “I have been cured of….” or “I lost 5 kilos in one week using product x” etc. can no longer be placed.
If your review is published, it can take 2-3 days before you’ll receive your discount code by e-mail.
Guidelines for writing a review can be found here.