Returns policy
 

Do you want to return your order?

It doesn’t happen often but in the unlikely event you’re unhappy with your order and want to return it that’s no problem! Just contact our customer service representatives and they’ll help you with the returns process. There’s a couple of things to check first:


You can only return an item if:


Warranty periods

As a costumer, you have legal provisions regarding warranty for each purchase stating that  the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.    


Items that can't be returned:

Return fee

£3,50 will be charged for return shipping costs, this is deducted from the purchase amount including any shipping costs.


Payment obligation

Exercising your right of withdrawal does not nullify any payment obligation. You must pay within the set term.


Exchange

Unfortunately, It's not possible to exchange products.


No shipping costs

You don't have to pay shipping costs for the exceptions below:


Right of return

You retain the right to return your item within 14 days, regardless of the reason (right of withdrawal). Within this period you may view, assess and/or try the item just as you do in the store, unless stated otherwise. The withdrawal period expires 14 days after the item came into your possession – when it has been received by you or your designated third party. If you withdraw from the agreement, you’ll receive all payments that you’ve made up to that point, including shipping costs (excluding possible additional costs resulting from your choice for another delivery method than the cheapest standard delivery) immediately and in any case no later than 14 days after we receive the withdrawal notification. If you only send a part of your order back, then the costs for delivery are not reimbursed. We reimburse by the same payment method used for the original transaction, unless you have explicitly agreed the contrary – no costs will be charged for the refund. We can wait to pay the refund until we have received the goods, or until you can provide evidence to show the goods have been sent back, whichever occurs first. After a withdrawal you must return the goods to us within 14 days. You’re liable for the direct costs of returning the goods. In addition, you’re liable for the depreciation of the goods resulting from any use beyond that required to determine the nature, characteristics and the effect of the goods. In that case we’re permitted to settle the depreciation with the amount to be returned.


How do you exercise your right of withdrawal?

The quickest way is to contact our customer service via chat, telephone or WhatsApp. However, you can also exercise your right of withdrawal by sending us a letter, or download the withdrawal form here. Then follow the steps below:
 

Template form

Using the template you can also state that you wish to exercise your right of withdrawal. This is not mandatory for you, because the right of withdrawal also applies without this form. You can download the template form here.  


Haven't you been able to find the answer to your question? View our frequently asked questions or contact our customer service!

Call us with any support question you might have.